Laserglow Company Policies
The “CUSTOMER” is defined as the credit card holder and/or the person who originally placed the order with any payment method including purchase order and/or any end user of any product or service offered by LASERGLOW.COM LIMITED or any of its subsidiaries or affiliates (“LASERGLOW”).
By purchasing or using the products or services offered by LASERGLOW, CUSTOMER indicates that they are at least 18 years of age and understand that they are fully responsible for the safe application and use of these products and/or services and agree to such by completing the sales process and/or using the products or services offered by LASERGLOW or any of its subsidiaries or affiliates.
Pricing and Discounts
All pricing is listed in USD. Sale pricing and quantity discounts do not stack. The website will calculate the lowest price automatically, based upon your order quantity and all applicable discounts for the chosen items. Only one "discount code" can be used per order.
All products are rigorously tested before shipping. Before returning any product for any reason CUSTOMER must contact LASERGLOW by telephone or email to receive instructions on how to proceed. If the item is received damaged or becomes defective within 7 days of receipt, LASERGLOW will provide a pre-paid shipping waybill so that the cost of return shipping is not borne by the CUSTOMER. In all other circumstances CUSTOMER is responsible for the costs of shipping the product back to LASERGLOW. If the defect is deemed by LASERGLOW to be covered by warranty, LASERGLOW will cover the shipping costs of returning the repaired product back to the CUSTOMER.
For a more detailed explanation and to receive an Return Authorization (RA) form, CUSTOMER must contact LASERGLOW either by telephone or email. Any products that are shipped to LASERGLOW without an RA # will be refused by the returns department and returned to sender at sender’s expense.
LASERGLOW.COM LIMITED makes no guarantees, either expressed or implied, as to the suitability of its products for any specific purpose or application. All products will be provided as per the specifications listed for each product at www.laserglow.com. If a product is received outside of specification it will be treated as defective and will be repaired or replaced under the limited product warranty specified below.
All sales are final with the exception of all handheld battery powered lasers. These lasers can be returned within seven (7) days of receiving the product for a full refund, minus the shipping costs and a 10% lab fee. In the case that the actual cost of shipping incurred by LASERGLOW is higher than that shown on the sales receipt, including in the case of “free shipping”, the actual shipping costs incurred by LASERGLOW will be deducted from the refund amount. The CUSTOMER is responsible for shipping costs of receiving the item from LASERGLOW.COM LIMITED and returning the item to LASERGLOW. The seven (7) days are calculated according to tracking information and effective from the time that the product arrives at the CUSTOMER’S location to the time that the item is scanned by the courier to be sent back to LASERGLOW. If item has been tampered with in any way, or if there are any components, paperwork, or accessories missing or damaged, LASERGLOW may not issue a refund, and the item will be sent back to the CUSTOMER at his/her expense. Furthermore, LASERGLOW reserves the right to hold any returned product for testing for up to four (4) weeks if an inspection is deemed necessary by LASERGLOW before making a decision as to whether or not the item qualifies for a refund.
Items returned for non-warranty repairs/service will be shipped back to the customer once fees for repairs/service and return shipping have been paid in full. Laserglow will contact the customer by email or phone to inform them of these charges and make arrangements for payment. Any item with monies owing will be held by Laserglow for a period of ninety (90) days at no charge. After this period, Laserglow will charge a storage fee of $1 per day for ninety (90) days, until the balance owing (including this storage fee) is paid in full. If the customer has still not paid the balance after this complete 180 day period, Laserglow reserves the right to dispose of the laser at its discretion.
Limited Product Warranty
LASERGLOW warrants to the original purchaser that products will be free from defects in materials and workmanship for a period of six (6) months for handheld battery powered lasers and alignment lasers and a period of one (1) year for laboratory modules from the date of product receipt. If a defect in workmanship or materials is found in a product that has been properly used and maintained as per instructions included with the product, and such product has been returned to LASERGLOW within such warranty period, the product will be repaired or exchanged by LASERGLOW and returned to the shipping address indicated on the original purchase, free of charge. Please note that the CUSTOMER is responsible for the costs of shipping the product back to LASERGLOW except where the product is received damaged or becomes defective within 7 days of receipt, as noted above.
This warranty is void and LASERGLOW is not responsible for any costs of repair or replacement of any products which have been subjected to misuse, abuse, improper application, improper installation, accident or modification of any kind, or for any product which has been repaired or altered by any party other than LASERGLOW.
Some items are in-stock, and others need to be built per-order. All credit card purchases are charged at the time when order is placed. If ETA is required, please contact LASERGLOW at email@example.com or call at 1 (416) 729-7976 for lead time. If no inquiry is made regarding shipping time, LASERGLOW will ship the product as soon as possible. If item is not in stock, lead time is usually 3-4 weeks, however some items require a longer lead time for production. Please note that the website may not reflect actual stock levels.
Country-Specific Import Regulations:
In Canada: Consumers are not permitted to purchase portable lasers classified as Class 3B or higher, as per Health Canada regulations. You may only purchase a high-powered portable laser on behalf of an organization (company or educational institution) with a defined commercial or academic requirement for such a device, which has a qualified Laser Safety Officer. If you are purchasing a high-powered portable laser in Canada, we may ask you to provide proof that you satisfy the above requirements. Laserglow is legally obligated to ensure that the purchaser is not a "consumer" as defined by Health Canada.
In the USA: All of LASERGLOW’S laser products designated for sale into the United States are certified as compliant with FDA regulations, unless they are O.E.M. components, in which case they are exempt from these regulations.
All other locations: CUSTOMER, as the importer, is responsible for abiding by the import regulations of the country into which the products are being shipped. LASERGLOW does not maintain up-to-date records of all import regulations for all countries, and cannot be held responsible for any consequences resulting from shipping products outside of Canada.
Customs and Import Taxes:
If items purchased are to be shipped outside of Canada, the Government of the destined country may impose taxes and/or duties on the import. CUSTOMER is to check local tax rates before ordering. Generally, LASERGLOW’S US-bound shipments below $200 in value are free of all duties and taxes. Some products, and particularly higher-value shipments, are taxed in the USA at rates varying from 3% to 10%. Additionally, high-value shipments (over $2000) may incur additional Customs brokerage fees when crossing the border into your country. These are not included in the freight cost quoted by our website. In the event that Customs brokerage, taxes, or other import fees are applied to the shipment there are the responsibility of the CUSTOMER.
Laserglow Technologies declares all international shipments at full value, as required by law.
Free Standard Shipping Zones
The following countries qualify for free standard shipping on all orders over $50, and $3.95 standard shipping on all orders under $50: Canada, The United States of America
The following countries and regions qualify for free standard shipping on orders over USD $399: Andorra, Anguilla, Antigua & Barbuda, Antilles (Netherlands), Armenia, Aruba, Australia, Austria, Azores (Portugal), Bahamas, Barbados, Barbuda, Belgium, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Channel Islands, Curacao (Netherlands Antilles), Denmark, Dominica, Dominican Republic, England, Faeroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Haiti, Holland (Netherlands), Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Jersey, Luxembourg, Macau, Madeira (Portugal), Malta, Martinique, Monaco, Montserrat, Nevis, New Zealand, Northern Ireland, Norway, Portugal, Saba (Netherlands Antilles) San Marino, Scotland, Singapore, South Korea, Spain, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St. Kitts-Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and the Grenadines, Sweden, Switzerland, Taiwan, Tortola, Trinidad & Tobago, Tunisia, Turks & Caicos, Union Island, Wales
All other countries and regions qualify for free standard shipping on orders over USD $999. Please note that we are unable to ship to Pakistan, Belarus, or Burma/Myanmar due to Canadian government regulations.
Order values listed here are the total for items in your cart, including discounts but not including shipping.
Methods of Payment
Credit Card: LASERGLOW accepts payment by all major credit cards for purchases of up to USD 10,000.00. Please note that some restrictions may apply due to security reasons.
Check or Money Order: LASERGLOW accepts payment by US and Canadian bank check or money order. CUSTOMER is to note that there is a 15-30 business day hold on US checks and money orders and a 5-10 business day hold on Canadian checks and money orders.
Postal Money Order: LASERGLOW accepts payment by International US Dollar Postal Money Order and Canadian Postal Money Order. Postal money orders can be obtained from a local post office. There is no hold when using this method of payment.
LASERGLOW does not accept walk in business, please call 1 (416) 729-7976 to make an appointment.
Please send check, money order, or postal money order to:
873 St. Clair Ave. W.
Purchase Orders: LASERGLOW welcomes purchase orders from public and private universities, governmental agencies, financial institutions, hospitals, research laboratories, government organizations, astronomy organizations, and established businesses. CUSTOMER may fax Purchase Orders to 1 (480) 247-4864 or send them by email to firstname.lastname@example.org.
Wire Transfer Payments: Contact LASERGLOW via email or telephone for bank account details.
Other Sales Inquiries: 1 (416) 729-7976 Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time.
All advertised prices are in US dollars.
Limitation of Liability
LASERGLOW or any of its subsidiaries or affiliates will not be liable for any errors, defects or omissions in the design of any product sold hereunder, irrespective of whether such errors, defects, or omissions in design result from acts of omissions of LASERGLOW or CUSTOMER or of some other third party.
LASERGLOW or any of its subsidiaries or affiliates will not be liable for any loss, damage, cost or expense, including without limitation any incidental or consequential damages of any kind, including those arising from personal injury, property damage or lost profits, whether based upon breach or warranty or contract, negligence or strict product or other tort liability, arising directly or indirectly in connection with the design, manufacture, sale, sue or repair of the products (either separately or in combination with any other product or material) or from any other cause, other than for the cost of replacement of the product as provided in the limited product warranty above. In no event will LASERGLOW be liable to CUSTOMER for more than the purchase price of the product sold here under.
To the extent that any sales person has made any oral statements to the CUSTOMER about the product, such statements are not warranties, should not be relied on by the CUSTOMER, and are not part of the contract of sale. The limited product warranty above is the only warranty provided to the CUSTOMER.