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Laserglow Company Policies

The “CUSTOMER” is defined as the credit card holder and/or the person who originally placed the order with any payment method including purchase order and/or any end user of any product or service offered by LASERGLOW.COM LIMITED or any of its subsidiaries or affiliates (“LASERGLOW”).

By purchasing or using the products or services offered by LASERGLOW, CUSTOMER indicates that they are at least 18 years of age and understand that they are fully responsible for the safe application and use of these products and/or services and agree to such by completing the sales process and/or using the products or services offered by LASERGLOW or any of its subsidiaries or affiliates.

Pricing and Discounts

All pricing is listed in USD. Sale pricing and quantity discounts do not stack. The website will calculate the lowest price automatically, based upon your order quantity and all applicable discounts for the chosen items. Only one "discount code" can be used per order.

Returns and Exchanges

If you need to return a product to us for any reason (refund, exchange, warranty, service) please contact us to receive a Return Authorization (RA) number. Our returns process is easy, and we will provide you with detailed instructions so that everything goes smoothly. Our goal is for you to be completely satisfied with your purchase.

Laser Pointers:
We’re confident that we make the best laser pointers in the world, but if for some reason you change your mind we’ve made it easy for you to return your laser pointer to us. All laser pointers can be returned within 30 days of receipt, in original condition and packaging, for a full refund or exchange credit.

Brightline Alignment Lasers, Portable Lasers, Optics, and Accessories:
These can be returned to us within 7 days of receipt, in original condition and packaging, for full exchange credit or a refund less a 10% restocking fee.

Laboratory Laser Modules:
Stock items may be returned within 7 days of receipt, in original condition and packaging, for a full exchange credit or a refund less a 10% restocking fee. Some laboratory laser modules are custom-built and therefore cannot be returned or exchanged. Please contact your sales rep to find out whether a particular model of laser is stock or custom-build.

Laser Safety Goggles:
We’re very sorry, but Laser Safety Goggles are not returnable for exchange or refund. Since these are safety equipment, we cannot resell used goggles and therefore cannot accept them back into our stock once they have left our possession. We appreciate your understanding.

Services:
In all cases, fees for services like shipping, shipping insurance, fiber coupler alignment, etc. are non-refundable.

Limited Product Warranty

LASERGLOW warrants to the original purchaser that products will be free from defects in materials and workmanship for a period of six (6) months for portable battery-powered lasers and alignment lasers and a period of one (1) year for laboratory modules from the date of product receipt. If a defect in workmanship or materials is found in a product that has been properly used and maintained as per instructions included with the product, and such product has been returned to LASERGLOW within such warranty period, the product will be repaired or exchanged by LASERGLOW and returned to the shipping address indicated on the original purchase, free of charge. Please note that the CUSTOMER is responsible for the costs of shipping the product back to LASERGLOW except where the product is received damaged or becomes defective within 7 days of receipt, as noted above.

This warranty is void and LASERGLOW is not responsible for any costs of repair or replacement of any products which have been subjected to misuse, abuse, improper application, improper installation, accident or modification of any kind, or for any product which has been repaired or altered by any party other than LASERGLOW.


Out-of-Warranty Repairs

Laserglow offers out-of-warranty repair service for all of our laboratory lasers and high-powered portable lasers. Except in the case of extreme damage, most lasers can be repaired for less than the cost of a replacement. If you have a laser which is out of warranty and requires service, please contact us to discuss your options.

Items returned for non-warranty repairs/service will be shipped back to the customer once fees for repairs/service and return shipping have been paid in full. The fee will be agreed upon before work begins. Once complete, Laserglow will contact the customer by email or phone to make arrangements for payment. Any item with monies owing will be held by Laserglow for a period of ninety (90) days at no charge. After this period, Laserglow will charge a storage fee of $1 per day for ninety (90) days, until the balance owing (including this storage fee) is paid in full. If the customer has still not paid the balance after this complete 180 day period, Laserglow reserves the right to dispose of the laser at its discretion.

Shipping

Some items are in-stock, and others need to be built per-order. All credit card purchases are charged at the time when order is placed. If ETA is required, please contact LASERGLOW at sales@laserglow.com or call at 1 (416) 729-7976 for lead time. If no inquiry is made regarding shipping time, LASERGLOW will ship the product as soon as possible. If item is not in stock, lead time is usually 3-4 weeks, however some items require a longer lead time for production. Please note that the website may not reflect actual stock levels.

Country-Specific Import Regulations:

In Canada: Consumers are not permitted to purchase portable lasers classified as Class 3B or higher, as per Health Canada regulations. You may only purchase a high-powered portable laser on behalf of an organization (company or educational institution) with a defined commercial or academic requirement for such a device, which has a qualified Laser Safety Officer. If you are purchasing a high-powered portable laser in Canada, we may ask you to provide proof that you satisfy the above requirements. Laserglow is legally obligated to ensure that the purchaser is not a "consumer" as defined by Health Canada.

In the USA: Portable lasers classified as Class 3B or higher are prohibited in the United States.

All other locations: CUSTOMER, as the importer, is responsible for abiding by the import regulations of the country into which the products are being shipped. LASERGLOW does not maintain up-to-date records of all import regulations for all countries, and cannot be held responsible for any consequences resulting from shipping products outside of Canada.

Customs and Import Taxes:

If items purchased are to be shipped outside of Canada, the Government of the destined country may impose taxes and/or duties on the import. CUSTOMER is to check local tax rates before ordering. Generally, LASERGLOW’S US-bound shipments below $200 in value are free of all duties and taxes. Some products, and particularly higher-value shipments, are taxed in the USA at rates varying from 3% to 10%. Additionally, high-value shipments (over $2000) may incur additional Customs brokerage fees when crossing the border into your country. These are not included in the freight cost quoted by our website. In the event that Customs brokerage, taxes, or other import fees are applied to the shipment there are the responsibility of the CUSTOMER.

Declared Value:

Laserglow Technologies declares all international shipments at full value, as required by law.

Free Standard Shipping Zones
The following countries qualify for free standard shipping on all orders over $100, and $4.95 standard shipping on all orders under $100: Canada, The United States of America

The following countries and regions qualify for free standard shipping on orders over USD $399: Andorra, Anguilla, Antigua & Barbuda, Antilles (Netherlands), Armenia, Aruba, Australia, Austria, Azores (Portugal), Bahamas, Barbados, Barbuda, Belgium, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Channel Islands, Curacao (Netherlands Antilles), Denmark, Dominica, Dominican Republic, England, Faeroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Haiti, Holland (Netherlands), Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Jersey, Luxembourg, Macau, Madeira (Portugal), Malta, Martinique, Monaco, Montserrat, Nevis, New Zealand, Northern Ireland, Norway, Portugal, Saba (Netherlands Antilles) San Marino, Scotland, Singapore, South Korea, Spain, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St. Kitts-Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and the Grenadines, Sweden, Switzerland, Taiwan, Tortola, Trinidad & Tobago, Tunisia, Turks & Caicos, Union Island, Wales

All other countries and regions qualify for free standard shipping on orders over USD $999. Please note that we are unable to ship to Pakistan, Belarus, or Burma/Myanmar due to Canadian government regulations.

Order values listed here are the total for items in your cart, including discounts but not including shipping.

Methods of Payment

Credit Card: LASERGLOW accepts payment by all major credit cards for purchases of up to USD 10,000.00. Please note that some restrictions may apply due to security reasons.

Check or Money Order: LASERGLOW accepts payment by US and Canadian bank check or money order. CUSTOMER is to note that there is a 15-30 business day hold on US checks and money orders and a 5-10 business day hold on Canadian checks and money orders.

Postal Money Order: LASERGLOW accepts payment by International US Dollar Postal Money Order and Canadian Postal Money Order. Postal money orders can be obtained from a local post office. There is no hold when using this method of payment.

LASERGLOW does not accept walk in business, please call 1 (416) 729-7976 to make an appointment.

Please send check, money order, or postal money order to:

Laserglow Technologies
873 St. Clair Ave. W.
Toronto, ON
M6C 1C4
Canada

Purchase Orders: LASERGLOW welcomes purchase orders from public and private universities, governmental agencies, financial institutions, hospitals, research laboratories, government organizations, astronomy organizations, and established businesses. CUSTOMER may fax Purchase Orders to 1 (480) 247-4864 or send them by email to sales@laserglow.com.

Wire Transfer Payments: Contact LASERGLOW via email or telephone for bank account details.

Other Sales Inquiries: 1 (416) 729-7976 Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time.

All advertised prices are in US dollars.

Limitation of Liability

LASERGLOW or any of its subsidiaries or affiliates will not be liable for any errors, defects or omissions in the design of any product sold hereunder, irrespective of whether such errors, defects, or omissions in design result from acts of omissions of LASERGLOW or CUSTOMER or of some other third party.

LASERGLOW or any of its subsidiaries or affiliates will not be liable for any loss, damage, cost or expense, including without limitation any incidental or consequential damages of any kind, including those arising from personal injury, property damage or lost profits, whether based upon breach or warranty or contract, negligence or strict product or other tort liability, arising directly or indirectly in connection with the design, manufacture, sale, sue or repair of the products (either separately or in combination with any other product or material) or from any other cause, other than for the cost of replacement of the product as provided in the limited product warranty above. In no event will LASERGLOW be liable to CUSTOMER for more than the purchase price of the product sold here under.

To the extent that any sales person has made any oral statements to the CUSTOMER about the product, such statements are not warranties, should not be relied on by the CUSTOMER, and are not part of the contract of sale. The limited product warranty above is the only warranty provided to the CUSTOMER.
 
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