Laserglow Company Policies
Definitions: The “CUSTOMER” is defined as the credit card holder and/or the person who originally placed the order with any payment method including purchase order and/or any end user of any product or service offered by Photonic Endeavours Inc. (“LASERGLOW”) or any of its subsidiaries or affiliates.
By purchasing or using the products or services offered by LASERGLOW, CUSTOMER indicates that they are at least 18 years of age and understand that they are fully responsible for the safe application and use of these products and/or services and agree to such by completing the sales process and/or using the products or services offered by LASERGLOW or any of its subsidiaries or affiliates.
Pricing and Discounts: All pricing is listed in USD. Sale pricing and quantity discounts do not stack. The website will calculate the lowest price automatically, based upon your order quantity and all applicable discounts for the chosen items. Only one "discount code" can be used per order.
Best Value Guarantee: LASERGLOW is committed to offering CUSTOMERS the Best Value on the laser products that we offer. Each laser undergoes extensive testing and quality control during the manufacturing process. Thorough quality assurance testing is conducted pre-shipment in our lab to confirm compliance with our published specifications as well as with the appropriate FDA-CDRH/IEC regulations. If you find an identical item offered at a lower price, we will match the price of the identical product as well as include other savings to offset your feedback. For the Best Value Guarantee engagement, please provide a copy of the competitive quote (or URL of the product page) including specifications of beam characteristics, control features, testing affirmations, delivery period and shipping point.
All sales are final with the exception of non engraved portable battery-powered lasers. These lasers can be returned within seven (7) days of receiving the product for a full refund, minus the shipping costs and a 20% restocking fee. In the case that the actual cost of shipping incurred by LASERGLOW is higher than that shown on the sales receipt, including in the case of “free shipping”, the actual shipping costs incurred by LASERGLOW will be deducted from the refund amount. The CUSTOMER is responsible for all shipping costs. The seven (7) days are calculated according to tracking information and effective from the time that the product arrives at the CUSTOMER’S location to the time that the item is scanned by the courier to be sent back to LASERGLOW. If item has been tampered with in any way, or if there are any components, paperwork, or accessories missing or damaged, LASERGLOW may not issue a refund, and the item will be sent back to the CUSTOMER at his/her expense. Furthermore, LASERGLOW reserves the right to hold any returned product for inspection and/or testing for up to four (4) weeks, as/if deemed necessary by LASERGLOW, before making a decision as to whether or not the item qualifies for a refund.
Non-refundable fees: The following fees are not refundable under any circumstances: Shipping, shipping insurance, alignment services, safety goggles, duties (whether prepaid or paid on arrival), import taxes, and/or brokerage fees. Once these services are rendered the fees are payable to Laserglow even if the order is later cancelled for any reason.
Shipping Lead Time: Some items are in-stock and others are Built-to-Order. All credit card purchases are charged at the time the order is placed. LASERGLOW will make every effort to ship the product as soon as possible. If an item is not in stock, lead time is usually 4-6 weeks, however some items require a longer lead time. For a precise shipping time estimate, please contact us. The website may not reflect actual stock levels.
Insurance and Declaration: Because of the high dollar value of LASERGLOW products, all products shipped are insured by LASERGLOW and declared at full value, as required by law.
Country-Specific Import Regulations:
In Canada: Consumers are not permitted to purchase portable lasers classified as Class 3B or higher, as per Health Canada regulations. You may only purchase a high-powered portable laser by submitting a Purchase Order on behalf of an organization (company, government department, or educational institution) with a defined commercial or academic requirement for such a device. The device may not subsequently enter into commerce within Canada. (It may not be sold, rented, loaned, or given away.) If you are purchasing a high-powered portable laser in Canada, we will ask you to provide proof that you satisfy the above requirements. Laserglow is obligated to ensure that the purchaser is not a "consumer" as defined by Health Canada.
In the USA: Portable lasers classified as Class 3B or higher are prohibited in the United States.
All other locations: CUSTOMER, as the importer, is responsible for abiding by the import regulations of the country into which the products are being shipped. LASERGLOW does not maintain up-to-date records of all import regulations for all countries, and cannot be held responsible for any consequences resulting from shipping products outside of Canada.
Customs and Import Taxes: If items purchased are to be shipped outside of Canada, the Government of the destined country may impose taxes and/or duties on the import. CUSTOMER is to check local tax rates before ordering. Generally, LASERGLOW’S US-bound shipments below $200 in value are free of all duties and taxes. Some products, and particularly higher-value shipments, are taxed in the USA at rates varying from 3% to 10%. Additionally, high-value shipments (over $2000) may incur additional Customs brokerage fees when crossing the border into your country. These are not included in the freight cost quoted by our website. In the event that Customs brokerage, taxes, or other import fees are applied to the shipment there are the responsibility of the CUSTOMER.
Methods of Payment:
Credit Card: LASERGLOW accepts payment by all major credit cards for purchases of up to USD 10,000.00. Please note that some restrictions may apply due to security reasons. Credit Card payments can only be accepted in USD.
Purchase Orders: LASERGLOW accepts Purchase Orders from established public and private organizations. All Purchase Orders must be on official CUSTOMER organizational letterhead, CUSTOMER may fax Purchase Orders to 1 (480) 247-4864 or send them by email to email@example.com.
Wire Transfer Payments: Contact LASERGLOW via email or telephone for bank account details. An additional $30 wire charge will be charged.
Check or Money Order: LASERGLOW accepts payment by US and Canadian bank check or money order equal to the US dollar value at an exchange rate provided daily by Laserglow. PLEASE NOTE: there is a 15-30 business day hold on US checks and money orders and a 5-10 business day hold on Canadian checks and money orders.
Postal Money Order: LASERGLOW accepts payment by International US Dollar Postal Money Order and Canadian Postal Money Order (in US funds). Postal money orders can be obtained from a local post office. There is no hold when using this method of payment.
Please send check, money order, or postal money order to:
873 St. Clair Ave. W.
Toronto, ON, M6C 1C4
Late Invoice Payments: Please note that orders with credit terms must be paid within the term listed above. Outstanding balances beyond terms will result in interest being charged at a rate of 2% compounded monthly, or, if lower, the maximum amount permitted by local law.
Limited Product Warranty: LASERGLOW warrants to the original purchaser that products will be free from defects in materials and workmanship for a period of six (6) months for portable battery-powered lasers and alignment lasers and a period of one (1) year for laboratory modules from the date of product receipt. If a defect in workmanship or materials is found in a product that has been properly used and maintained as per instructions included with the product, and such product has been returned to LASERGLOW within such warranty period, the product will be repaired or exchanged by LASERGLOW and returned to the shipping address indicated on the original purchase, at no additional cost. Please note that the CUSTOMER is responsible for costs of shipping the product back to LASERGLOW.
This warranty is void and LASERGLOW is not responsible for any costs of repair or replacement of any products which have been subjected to misuse, abuse, improper application, improper installation, accident, disassembly or modification of any kind, or for any product which has been repaired or altered by any party other than LASERGLOW.
Warranty Repairs: All products are rigorously tested before shipping to CUSTOMERS. If an item is defective on arrival or fails during the warranty period, CUSTOMER must contact LASERGLOW immediately, either by telephone or through email in order to receive an RMA (Return Material Authorization) form. Any products that are shipped back without an RMA # will be refused by the returns department at LASERGLOW and returned to sender at CUSTOMER’S expense.
Upon receipt of the item by LASERGLOW, if the item is deemed defective by LASERGLOW technicians, LASERGLOW will repair or replace the item at no charge to the CUSTOMER. CUSTOMER is responsible for the costs of shipping the defective product back to LASERGLOW. LASERGLOW will cover shipping costs of returning the repaired product back to the CUSTOMER via trackable courier service.
Items returned to LASERGLOW as warranty issues, which upon inspection and upon sole discretion of LASERGLOW technicians are deemed not to have any defect, will incur a Diagnosis Fee of $119 per item. Shipping both ways will be on the CUSTOMER'S account.
LASERGLOW makes no guarantees either expressed or implied as to the suitability of its products for any purpose or application. All products will be provided as per the specifications listed for each product at www.laserglow.com. If a product is received outside of specification it will be treated as defective and will be repaired or replaced under the limited product warranty specified below.
Out-of-Warranty Repairs: LASERGLOW offers out-of-warranty repair services for all laboratory lasers and industrial lasers. Except in the case of extreme damage, most lasers can be repaired for less than the cost of a replacement. All out-of-warranty repairs will incur a minimum Diagnosis Fee of $119. At no point will the out-of-warranty repair costs exceed 60% of the current retail price. The maximum fee will be agreed upon before work begins. If you have a laser which is out of warranty and requires service, please contact us to discuss your options.
Items returned for non-warranty repairs/service will be shipped back to the CUSTOMER once fees for repairs/service and return shipping have been paid in full. The fee will be agreed upon before work begins. Once complete, LASERGLOW will contact the CUSTOMER by email or phone to make arrangements for payment. Any item with monies owing will be held by LASERGLOW for a period of ninety (90) days at no charge. After this period, LASERGLOW will charge a storage fee of $1 per day for ninety (90) days, until the balance owing (including this storage fee) is paid in full. If the CUSTOMER has still not paid the balance after this complete 180 day period, LASERGLOW reserves the right to dispose of the laser at its discretion.
Limitation of Liability: LASERGLOW or any of its subsidiaries or affiliates will not be liable for any errors, defects or omissions in the design of any product sold hereunder, irrespective of whether such errors, defects, or omissions in design result from acts of omissions of LASERGLOW or CUSTOMER or of some other third party.
LASERGLOW or any of its subsidiaries or affiliates will not be liable for any loss, damage, cost or expense, including without limitation any incidental or consequential damages of any kind, including those arising from personal injury, property damage or lost profits, whether based upon breach of warranty or contract, negligence or strict product or other tort liability, arising directly or indirectly in connection with the design, manufacture, sale, issue or repair of the products (either separately or in combination with any other product or material) or from any other cause, other than for the cost of replacement of the product as provided in the limited product warranty above. In no event will LASERGLOW be liable to CUSTOMER for more than the purchase price of the product.
To the extent that any sales person has made any oral statements to the CUSTOMER about the product, such statements are not warranties, should not be relied on by the CUSTOMER, and are not part of the contract of sale. The limited product warranty above is the only warranty provided to the CUSTOMER.
Choice of Law: This Agreement and each of the documents and/or goods contemplated by or delivered under or in connection with this Agreement are governed by and are to be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein and treated in all respects as an Ontario contract. The parties to this Agreement hereby irrevocably and unconditionally attorn to the exclusive jurisdiction of the courts of the Province of Ontario and all courts competent to hear appeals therefrom. This Agreement is conclusively deemed to be a contract made under the laws of the Province of Ontario, and for all purposes is to be construed in accordance with the laws of the Province of Ontario, without regard to principles of conflicts of law.